The Download Camera Report dialog provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The
camera creates an email file (file name extension .eml) that contains the information of the selected sections; this file can be sent using an email application.
|
Section |
Description |
|---|---|
|
Camera Info |
Includes the current camera status in the report. |
|
Live Image |
Includes the actual live image in the report. |
|
Event Image |
Includes the last event image in the report. |
|
Image Profile |
Includes an image according to the image profile in the report. |
|
Camera Configuration |
Includes the camera configuration in the report. |
|
Full Camera Report |
Includes a file with extended internal information on the camera status in the report. This report includes the following sections (you do not need to add them manually): System Messages, Web Server logfile, Storage Failure logfile and VoIP logfiles. |
|
System Messages |
Includes the system messages in the report. |
|
Web Server Logfile |
Includes the web server logfile in the report. |
|
Storage Failure Log |
Includes the log of the storage failure detection in the report. |
|
VoIP Logfiles |
Includes the VoIP logfile and status in the report. |
|
Graphics and Sound Files |
Includes the graphics and sound files from the media archive in the report. |
|
SSL Certificates and Keys |
Includes the SSL certificates and private keys of the camera in the report. NoteFrom a cryptographic point of view, these certificates/keys are then considered compromised and must not be used any more. |
|
JSON-based API |
Includes the status and information of the JSON-based API, including the JSON configuration in the report. |
|
Remove Passwords |
Deletes all stored passwords from the camera report. NoteOnly include the passwords, if this is absolutely necessary for resolving a support case. |
Activate the desired sections, click on Download and save the report file on your computer. Open the file in an email application and send the email to the MOBOTIX support team (for further information, please go to the MOBOTIX website www.mobotix.com and open the Support section).